You’re sitting on a Gold Mine! Thousands of businesses have won the lottery but haven’t checked the numbers on the ticket! Is your business sitting on a treasure trove of information and you don’t even realize it? Or, you’re pretty sure there’s something there but aren’t quite sure what to do? And then the phone rings and you head off to fight another fire... Sure, you have a method for keeping track of negotiation information – price, quantity, model number, customer name, e

Good manners should be used all the time - at work, home, anywhere. Manners shouldn't be a "management tool" but in the pressure of a regular work day it's easy to forget and take co-workers and customers for granted. I focus on 10 words - 2 phrases really - that I try to use to help me be successful. These work well no matter the situation or circumstances. Here's the first situation: Imagine you are a manager, with real people reporting to you. Your boss, Mary, asked you if

Giving career advice is like telling people what to wear to church - it's unwelcome, often unnecessary and frequently irrelevant. However, sometimes I’m asked "what should I do for a living?" and I never hesitate to plunge right in. Become a subject matter expert at something. Career advice people say "find your passion and you'll never have to work a day in your life." This may be true but finding your passion is not an easy thing to do. Having a love of music doesn't mean