For many businesses, 2016 has been a terrific year. For others it didn't live up to expectations. Those in the "business was great" category will have plenty to say. Social media sites and press releases are starting to fill up with those accomplishments. The people in the "Not so much" group may think that they don't have anything to say but that's not true. You have to be careful what you say and how you say it but even the most mundane accomplishments can be polished witho

15 years ago I saw a bumper sticker that said “if you have it, a sales person sold it.” Despite what many would have you believe, this statement is as true today as it was then. Sure, the world has changed. What hasn’t changed is this: despite the preponderance of mobile device Apps and Sales Automation initiatives, people still want to do business with people. Someone they believe will say what they do and do what they say – beyond the feature, function and benefit of your p